Fig. 2
From: Enhancing access to nephrology care: telenephrology dashboard optimization via human-centered design
Clinician Empathy Map. The clinician empathy map captures key insights into nephrologists’ thoughts, visual interactions, feedback, and actions while using the Telenephrology Dashboard. It is organized across four dynamics: presenting data clearly, building patient trust in remote care, balancing standardization with customization, and streamlining consultations. These categories help identify challenges and opportunities to improve the provider experience and enhance the dashboard’s effectiveness